Política de reembolso

At Total-Luxe, we take pride in offering high-quality products and ensuring a seamless shopping experience. Your satisfaction is our top priority, and we are committed to making returns and refunds straightforward and hassle-free.

Returns

• You may request a return within 14 days of receiving your order.
• To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.
• Certain items may be non-returnable for hygiene reasons; this will be clearly indicated on the product page.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days using the original payment method.
• Shipping costs are non-refundable unless the return is due to a defect or our error.

How to Initiate a Return

1. Contact our customer support team at support@total-luxe.com with your order number and reason for return.
2. Our team will provide you with detailed instructions and a return authorization if your request is approved.

Exchanges

• Exchanges are subject to product availability.
• If you wish to exchange an item, please contact us first, and we’ll guide you through the process.

We appreciate your trust in Total-Luxe and are committed to making every experience exceptional.