Frequently Asked Questions

Orders are typically processed within 1–3 business days. Once your order is shipped, you’ll receive a tracking email with delivery details.

Yes, Total Luxe ships worldwide. Shipping times and rates vary depending on your location and the method selected at checkout.

Once your order is shipped, you’ll receive an email with your tracking number and a direct link to follow your shipment in real time.

We accept returns within 14 days of delivery for unworn, unwashed, and unused items with original tags attached. Please visit our Refund Policy for full details.

Contact our support team at support@totalluxe.com with your order number, and we’ll guide you through the return process.

Due to hygiene reasons, lingerie, jewelry, and sale items are final sale and cannot be returned or exchanged.

We accept Visa, Mastercard, American Express, PayPal, and other secure payment options available at checkout.

Only one discount code can be applied per order. Discount codes cannot be combined or used on sale items.

Discount codes can only be applied at the time of purchase, but you can save it for your next order.

Please refer to our Size Guide available on each product page. If you’re unsure, contact us for personalized sizing advice.

Most of our styles fit true to size, but sizing may vary by design. Check the size chart or product description for accurate measurements.

At Total Luxe, we’re committed to responsible fashion. We partner with trusted suppliers who meet ethical production standards.

You can reach our customer care team at support@totalluxe.com or through our Contact Us page. We aim to respond within 24 hours.

Yes! Total Luxe gift cards are available in multiple denominations — perfect for birthdays, holidays, or any special occasion.

We’re so sorry for the inconvenience. Please email support@totalluxe.com with your order number and photos, and our team will resolve it quickly.